Exchange2go.net
User’s
Guide
© Synapse UK Limited 2005
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Prepared By: Company: Synapse UK Limited Address: W1F 8BH Tel: 0870
366 9330 Fax: 0870
166 0571 Date: 15
July 2005 |
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Name
& Contact Details |
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Technical Support |
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Document
Revisions
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Date |
Details |
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15 July 2005 |
Release 3.0 Updated for new server
details BE037 Note *** server
BE037.mail.lan replaces server MAIL007.mail.lan |
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Contents
- Setup and Accessing Your Mailbox
1.1 Welcome
1.2 Change the Mail (MX DNS) Record for Your Domain
1.3 Setup Outlook 2003 for Access to Microsoft Exchange
1.4 Setup MS Outlook to Connect via RPC Over HTTP
1.5 Upgrading to MS Outlook 2003 From a Previous Version
1.6 Enabling Cached Mode in MS Outlook 2003
1.7 Tips to Speed Up Microsoft Outlook 2003 Access
1.8 Access Your Mailbox From Any Browser via Outlook Web Access
1.9 Macintosh Access
1.10 Setup Any Email Client for POP3 Access
1.11 Setup Any Email Client for IMAP Access
1.12 Access Your Mailbox From Your Phone or PDA (Outlook Mobile Access)
1.13 Wireless ActiveSync for PocketPC and SmartPhone
1.14 Importing Previous Contacts, Calendar and Mail Folders into the new Mailbox
- Additional Features and Productivity Enhancements
2.1 Using the Outlook 2003 SPAM Filter
2.2 Accessing Public Folders as File Folders in Windows Explorer
2.3 Scheduling Resources: Meeting Rooms, AV Equipment, etc
2.4 Creating an Email Signature
2.5 Setting Message Options
2.6 Building a Distribution List of Multiple Contacts
2.7 Sorting Email with Rules
- Sharing and Delegating Access to Colleagues
3.1 Sharing or Delegating … What’s the Difference?
3.2 Levels of Access
3.3 Sharing Folders
3.4 Delegating - Owner’s Outlook – Setting Delegate Permissions
3.5 Delegating - Delegate’s Outlook – Open Another User’s Mailbox
- Troubleshooting
4.1 Recovering Deleted Items
4.2 Resetting the Nickname and Automatic Completion Cache
4.3 Disabling Outlook’s Email Merge Virus Warning
4.4 Error: 0x8004010F, Object could not be found
4.5 Outlook 2003 Message Body is Blank When Viewed
4.6 Error: The specified default store could not be opened…
4.7 Your Calendar entries are not up-to-date on the server
- Miscellaneous
5.1 Do You Need a VPN? Testing Port 135 Connectivity
5.2 Setup VPN Connection for Outlook Access
5.3 Testing Outlook Connection to the Exchange Server
5.4 Creating a New Outlook Profile
5.5 Using a Blackberry device with your Mailbox
1.1
Welcome
Congratulations and welcome on board - this guide will
get you started in no time!
1.
Once you’ve heard
from us that your mailboxes have been created you are ready to setup your
Microsoft Outlook to connect to our Exchange servers. Instructions for Outlook
2003 can be found in this guide.
2.
Update the MX
records for your domain's DNS. If you’re
unsure what this is or how to go about this see section 1.2. Feel free to email us at support@synapseuk.com and we’ll be
more than happy to assist.
3.
Congratulations -
you are now all set up!
4.
Send us an e-mail
to support@synapseuk.com if you have
any questions or problems.
Some features
to explore:
1.
Check your mailbox
from any browser, anywhere: log into your account via Outlook Web Access (OWA): Simply browse to either https://mail.exchange2go.net. This is an easy way to check your account
when you're travelling or are out and about.
2.
Manage your
account online by logging in to the Control Panel at http://www.exchange2go.net/login with your
email address and password.
Once logged in you can change your password and view your setup information.
3.
Explore using Public Folders to share with
co-workers:
Whilst connected in Outlook, scroll down in the folder list (if you don't see
it, click on View->Folder List),
a) click on the "+" next to Public Folders,
b) click on the "+" next to All Public Folders,
c) right-click on your company's domain name,
d) click on New Folder.
e) In the "Create New Folder" window that pops up, enter
"Customer A" and click on OK.
f) Next, right click on the "Customer A" folder and click on New
Folder, and create another folder named "Contacts" and for Folder
Contains, select Contact Items, and click on OK.
g) Next, right click on the "Customer A" folder and click on New
Folder, and create another folder named "Calendar" and for Folder
Contains, select Calendar Items, and click on OK.
h) Next, right click on the "Customer A" folder and click on New
Folder, and create another folder named "Files", and click on OK.
i) Next, right click on the "Customer A" folder and click on New
Folder, and create another folder named "Email Correspondence ",
and click on OK.
You have now created a sample set of folders which are visible by all employees
in your company. This will help you share information easily about Customer A
with your colleagues.
1.2
Change the
Mail (MX DNS) Record for Your Domain
To receive e-mails at your exchange2go.net domain you will need
to:
First, setup forwarding while your DNS changes take affect (24-48
hours) so that no e-mails get lost.
Second, change
your mail (MX) record to the exchange2go.net mail servers so that e-mails are
delivered immediately to your new mailbox.
1.
Forwarding:
most ISP's have a control panel where you can setup a forwarding address;
otherwise you will have to contact your administrator or your ISP directly.
Setup forwarding from your current e-mail account(s) to your exchange2go.net Alternate E-mail Address. This address can
be found in your exchange2go.net Control Panel by selecting Add/Change/Delete
Users and then View Outlook Setup Info.
2.
MX
Record: As your domain registrar (e.g. Network Solutions, Register.com, etc.)
with whom you registered your domain to change your Mail or MX record in your
DNS settings.
Here are the Mail or MX servers for exchange2go.net
Primary / priority = 0; Server Name = mx1.exchange2go.net
Secondary / priority = 5; Server Name = mx2.exchange2go.net
If you want to
lookup the current MX records for your domain see www.exchange2go.net/mxlookup.htm.
Please email support@synapseuk.com if have questions
or need help in changing your MX records.
1.3
Setup Outlook
2003 for Access to Microsoft Exchange
NOTE: If you are using Windows XP and will be using Outlook 2003
please follow the steps in section 1.4.
Section A - Pre-requisites: before
you can configure Outlook 2003, you will need the following:
1.
The welcome
e-mail from exchange2go.net with details of your username, password, mail
server, etc or you can login to the exchange2go.net Control Panel at http://www.exchange2go.net/login
and click on View setup information.
2.
A
working connection to the Internet -- You will not be able to fully configure
the software unless your system can connect to the mail server.
3.
Microsoft
Outlook 2003 installed with the latest Service Packs & patches:
see http://office.microsoft.com/officeupdate/mainCatalog.aspx.
Section B - Steps to Configure Outlook:
1.
Close
Microsoft Outlook if it is open.
2.
Test
whether you need a VPN by following the steps in Section 5.1.
3.
Download
the Outlook Pre-Setup software at www.exchange2go.net/support and select Save. Run
OLSetup.exe and follow the prompts to finish the setup.
4.
Click
the Start button in the lower left corner of your screen.
5.
Depending
on your system, either select Control Panel or select Settings
and then Control Panel.
6.
Double-click
the Mail icon.
7.
In the
Window that opens, click on the Add button.
8.
In the
Profile Name type a unique name for this profile ie your name or your email
address and click OK.
9.
Select
Add a new e-mail account and click Next.
10.
E-Mail
Accounts: Server Type:
Select Microsoft Exchange Server, click Next.
11.
E-Mail
Accounts: Exchange Server Settings:
a. Microsoft Exchange Server: ("Exchange Server" – from A-1
above. E.g.: "BE037")
(warning! … the name is cAsE sEnSiTiVe)
b. Mailbox: <your e-mail address>
c. DO NOT click on Check Name
d. Click on More Settings
e. If you are prompted to login, click Cancel.
f. Click on the Advanced tab, check "Use Cached Exchange Mode"
and also check "Do